RedPost

Help while using RedPost Products & Services

For answers to frequently asked questions, view our FAQ below.

RedPost Web-based Software

When you are logged into RedPost, you'll find help icons ( ) through out the application. Use these icons to get contextual help.

RedPost Hardware Products

Before contacting us, make sure you've read through the following resources:

• Just unpacked your RedPost/Sign or Sign/Kit and can't figure out what to do? Read our Get Started guide.
• Trying to set up your own DIY Sign? Our DIY instructions are available here.
• Flush mounting your RedPost/Sign? View the template here.
• Have another question? Check out the FAQ below.

RedPost's Open Source Operating System, code-named Wicker

All of our support FAQs and documentation for Wicker are available through LaunchPad.

Need more help? Contact us.

We're ready to help you get going with RedPost and answer whatever questions you might have. Contact support via:

• Notes: when logged in, click on the "Supervise" tab and "Notes" to write us a note about a bug, question, feature request or anything else that's on your mind. You can subscribe to the Note via email and we'll respond within a business day.
• Phone: Toll free (within the U.S./Canada) 877-REDPOST (733-7678), ext 2 Monday - Friday, 9am to 5pm EST
• Email: support@theredpost.com
• IM us on GoogleTalk at support@theredpost.com

Frequently Asked Questions

• How much does it cost? Your costs are: hardware, installation, maintenance and software. The first three vary quite a bit depending on your needs -- you can check out our RedPost hardware here. The software starts at $15/month per Sign and the per month cost decreases the more Signs you have (see "Our Pricing Scheme: Simple" to the right).
• Can I connect multiple monitors to one PC? Do I pay per monitor or per PC? You pay per individual sign ID number in your neighborhood, so essentially per PC. If you duplicate the video signal coming out of the PC, you can send that duplicate signal out to how ever many monitors you'd like. It'll just cost as if it's one monitor since it's one unique feed of content. If you try to use the same sign ID number on multiple PCs, nothing will work quite as it should and your Signs will get confused about who's updated with the latest content. Ex: A retirement home distributes RedPost content over an internal cable channel and pays $15/mo for the PC connected to the cable channel, not $15/mo per TV viewing the cable channel.
• Do I have to sign a contract? No, you pay monthly or we can bill for a year if you'd like. But cancel at any time.
• What happens if my internet connection goes out? Will my Signs keep working? Yep, they will. Each Sign downloads and caches its playlist the first time it plays through -- that's what the lite grey loading bar in the lower left is doing. After the first time through, the Sign checks in every minute with our server for updates and continues playing what it already has until there is an update. If the internet connection goes out, the Sign will continue playing what it has for up to 24 hours, at which point it'll flip to the default image for the neighborhood, which is customizable by going to Supervize > Settings > Default image.
• What types of file formats can be a poster? RedPost currently works with images (JPEG and PNG), Adobe Flash files, video clips (H.264, MPEG-2, MPEG-4, Xvid compression -- .mov, .mp4 or .avi), RSS feeds and Media RSS feeds.
• Is video supported on Windows and Mac? Currently, Video posters are only supported with Linux, which ships with all RedPost hardware.
• Can I schedule my Sign to turn on and off? We're working on that feature but it's not quite done yet. You can right now if you aren't afraid of the command line or by installing a third-party app.
• How much bandwidth do the Signs use? It depends on the content, of course. However, the Signs cache content locally the first time they play through, so they're not bandwidth intensive. Much less so than your average desktop user.
• Can I schedule content to play on certain dates and times? Yep, click the schedule button (it looks like a little calendar) in the playlist view to schedule posters to repeat each week or to play over a certain time.
• Who owns the content I upload into my account? You do, of course! Unlike Facebook, YouTube, etc., we claim no rights to your content. For a more in depth explanation, check out our Terms and Conditions.
• How secure is your service? Pretty secure (how's that for a vague answer). All communication between the Sign and the server is encrypted. When you visit our website to update your neighborhood, everything is also encrypted. Only users you've invited to your neighborhood can see your content. The major holes in security are if you don't use a secure password or if you give out or store insecurely the Sign ID to your Signs.